Why do we put up with OmanTel? Will someone please answer me?
OmanTel's great new offer to Dial Up subscribers for free 1200 minutes online every month for 3 months (if I understood their ad correctly) just bugs me to pieces. The fact they are giving off people who they are trying to encourage to move on to the ADSL service some free time on the 'net while the actual people on the service are suffering from bad connections; poor service quality; and the company's ignorance towards it's own technical issues.
Unfortunately, it's not up to me on how to compensate 92,000 internet subscribers; but you would think, that far more stable connections are needed, less disconnections for hours and sometimes days, even, and most importantly compensation.
Stable connections because the entire Omani internet community suffers from irregular connections that keep connecting/disconnecting every now and then whilst our beloved coroporate's answer is that the fault is within our modem/routers/lines.
Less disconnections because we only have one base line for our internet fibre optics cable that the whole Omani population uses - imagine that. It certainly doesn't take a nuclear scientist to determin that you need more than one cable to let the the traffic run smoothly and without disruptions.
And last, but not the least bit least, compensation; since everybody in the Sultanate of Oman pays a flat rental fee of 12 Omani Rials every month, you would think they would invest that to develop their infrastucture, so when we lose our connections, we don't get an email from OmanTel saying 'we're sorry about the disruptions - here's a free 1GB download from us for your patience', for instance.
OmanTel is cheap because it is just that; cheap.
This isn't the last rant..
Sunday, February 04, 2007
ranting along the OmanTel song
Posted by Sleepless In Muscat at 15:47
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6 comments:
talk about "service quality" !!!
they teach us in marketing "once u loose a customer you loose 9 more"
the problem with OmanTel is that they are the only service provider in Oman until the new company comes in
wait until the new company enters the market.. OmanTel would have to really provide competitive services if they wanted to remain in the market with the majority of hte shares..but from what i read here and from other omani's "ranting" about OmanTel .. it didn't seem to be a positive thing at all..
Although i find it quite "suprising" that a monopoly like them doesn't try the least to improve their services not for any direct reason as much as creating customer loyalty especially that they are expecting a competitor !
we've been waiting for a whole year for this competitor to come and help us out of our frustration. something just ain't right.
Holy goodness, does this entry ring true in my house....
How many times have I wanted to punch a hole in my computer screen and/or shove this little silver box into the "powers that be"'s nether regions....
I can not friggin' wait until this monopoly is finished. (and please let their service outshine our current hostage crisis) I know that that will be the only time something is done about this "service" that is granted to us.
It seems that people only solve an issue once a fire has started...instead of making sure it doesn't happen in the first place.
Yea us.
omanforlife:
i couldn't agree more. in fact the omanis that suffer should sign a petition to the TRA demanding a new company in internet services.
what do you think?
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